Contact &
Support
Whether you have a specific product inquiry, a wholesale request, or simply want to learn more about Indonesian botanicals, our team in Surabaya is ready to assist. Use the contact details below or the inquiry form to get in touch.
Our Surabaya Office
Located in the heart of East Java's commercial district, our office manages all logistics and quality control for our archipelago-wide botanical network.
Direct Channels
- Email [email protected]
- Phone +62 31 537 0667
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Business Hours
Mon–Fri: 09:00–18:00 WIB
Sat: 09:00–14:00 WIB
Botanical Consultations
If you are looking for a specific Indonesian plant not listed in our catalog, our sourcing team can help. We have a wide network of harvesters across the archipelago and may be able to source rare items upon request.
Our specialists provide detailed information on the origin, harvest season, and extraction methods of every botanical in our collection.
Visiting Our Hub
While we primarily operate as a digital catalog and logistics hub, we welcome scheduled visits from partners and clients. Please contact us at least one week in advance to arrange a meeting at our Surabaya facility.
Note: For security and quality control, walk-in inquiries cannot be accommodated without a prior appointment.
Wholesale and Bulk Inquiries
We provide specialized pricing and logistics support for bulk orders, international shipments, and high-volume ingredient sourcing.
Global Logistics
Coordinated air and sea freight from Surabaya to international hubs.
Custom Volumes
Tailored packaging and batch sizing for varied industrial needs.
Quality Assurance
Batch-specific documentation and certification for international compliance.
Jl. Basuki Rahmat No. 12,
Genteng, Surabaya,
Jawa Timur 60271
Our central hub is positioned within Surabaya's primary logistics corridor, ensuring rapid processing of botanical shipments from the surrounding islands of Java, Sumatra, and Sulawesi.
Digital Inquiry
Support for Wholesale, Sourcing, and Logistics
Support for Existing Orders
If you are inquiring about a current shipment or need documentation for a previous batch, please include your inquiry reference number in your message. Our logistics coordinators handle documentation for international botanical standards and customs requirements.