Are your products considered medication?
No. Our products are natural botanical extracts and nutritional supplements. They are intended to support general wellness and should not be used to replace professional advice or prescribed protocols.
Common Inquiries
Find answers to frequently asked questions about our botanical products, sourcing methods, and inquiry process.
Direct Assistance
Personalized Support
Our team in Surabaya is available to provide detailed information regarding batch specifics, botanical profiles, and volume requests. We prioritize transparency in every extract we facilitate.
Usage & Protocol
Product Specifications
How should I store my botanical powders?
We recommend keeping our products in a cool, dry place away from direct sunlight. Our UV-protected packaging helps, but maintaining a stable environment will ensure the longest possible shelf life for your extracts.
Are your supplements organic?
Many of our products are grown using traditional, pesticide-free methods by smallholder farmers. While not all are officially certified due to the nature of small-scale Indonesian farming, we prioritize natural and clean growing environments.
Logistics & Supply
Procurement & Export
How do I place an order?
We use an inquiry-based system. Select the products you are interested in and use our contact form to request a quote. This ensures we can provide you with the most recent batch information and accurate shipping costs.
Do you ship internationally?
Yes, we facilitate international shipping from our hub in Surabaya. Shipping times and requirements vary by country, and we will provide specific details during the inquiry process.
Can I request a wholesale partnership?
Absolutely. We work with various distributors and wellness brands. Please contact us via the wholesale inquiry form with your company details and volume requirements.
Wholesale Partnerships
We supply premium botanical extracts to global manufacturers, artisanal wellness brands, and distributors. Contact our Surabaya headquarters for bulk pricing, documentation, and logistical support.
Wholesale Inquiry
Still have questions?
Our specialists are available to discuss batch analysis, delivery timelines, and botanical properties to ensure you have complete confidence in our extracts.
Email Inquiries
Direct Phone
+62 31 537 0667